Shipping policy

Melba India

At Melba India, we are committed to delivering your orders safely, promptly, and efficiently across India.

1. Shipping Locations

  • We currently ship across India

  • Orders are not shipped internationally at this time

2. Order Processing Time

  • All orders are processed within 1–3 business days after order confirmation

  • Orders placed on Sundays or public holidays will be processed on the next working day

  • You will receive an order confirmation and tracking details once the order is dispatched

3. Delivery Timeline

  • Standard Delivery: 4–7 business days after dispatch

  • Delivery timelines may vary depending on:

    • Location

    • Courier partner

    • Weather conditions or unforeseen logistical delays

📌 Delivery timelines are estimates and not guaranteed.

4. Shipping Charges

  • Shipping charges (if applicable) will be clearly displayed at checkout

  • Free shipping offers, if any, are subject to minimum order value and promotional periods

5. Courier & Tracking

  • Orders are shipped through reputed third-party courier partners

  • Once shipped, tracking details will be shared via:

    • Email

    • SMS / WhatsApp (if provided)

Customers are advised to track their shipment using the provided tracking link.

6. Delivery Attempts & Address Accuracy

  • Please ensure that the shipping address and contact details are accurate at the time of placing the order

  • If delivery fails due to incorrect address, unavailable recipient, or multiple failed attempts:

    • Re-shipping charges may apply

    • Refunds (if any) will be processed after deducting shipping and handling costs

7. Delayed or Lost Shipments

  • In rare cases of delay or loss during transit:

    • Our support team will coordinate with the courier partner

    • Resolution may take 7–14 business days, depending on courier investigation timelines

Melba India is not responsible for delays caused by courier companies beyond our control.

8. Damaged Packages on Delivery

  • If the package appears damaged or tampered with at the time of delivery:

    • Please do not accept the package

    • Or take a clear image/video before opening and contact us immediately

📌 Claims without proper proof may not be accepted.

9. Contact for Shipping Support

For any shipping-related queries or concerns, contact us at:

📧 Email: purchase@melba.in
📱 WhatsApp / Phone: +91 9498049944 / 9360378526

10. Policy Updates

Melba India reserves the right to modify or update this Shipping Policy at any time without prior notice. Changes will be effective immediately upon being published on the website.