Frequently Asked Questions (FAQ)
What is 92.5 Silver?
92.5 Silver, also known as Sterling Silver or Sterling 925, contains 92.5% pure silver and 7.5% alloy metals, providing the perfect balance of beauty, durability, and everyday wearability.
Are Melba jewellery pieces made from genuine silver?
Yes. All Melba jewellery is crafted from genuine 92.5 Sterling Silver.
Is the jewellery hallmarked?
Yes. Every Melba jewellery piece is stamped with a 925 hallmark indicating Sterling Silver purity.
Will the jewellery tarnish?
Melba jewellery is finished with a premium 0.4-micron Rhodium Coating that helps protect against tarnishing and enhances brilliance. With proper care and storage, your jewellery will retain its shine and beauty for a long time.
Can I wear my jewellery every day?
Yes. Melba jewellery is designed for everyday elegance and regular wear. Proper care and handling will help maintain its finish and longevity.
Can I wear my jewellery while bathing or swimming?
To maximize the life of your jewellery, we recommend removing it before bathing, swimming, or engaging in activities involving prolonged exposure to water, chemicals, perfumes, lotions, or sweat.
How should I care for my jewellery?
Store your jewellery in a dry pouch or jewellery box when not in use. Avoid direct contact with perfumes, cosmetics, chlorine, cleaning agents, and excessive moisture to preserve its shine and finish.
Is the jewellery suitable for sensitive skin?
Yes. Sterling Silver is generally considered skin-friendly and suitable for most skin types.
Do you offer Cash on Delivery (COD)?
Currently, Cash on Delivery (COD) is not available.
How long does shipping take?
Orders are generally processed within 1–2 business days and delivered within 3–7 business days across India. Delivery timelines may vary depending on location and courier service availability.
Do you provide a Buy Back Policy?
Yes. Melba offers a Buy Back Policy on eligible jewellery purchases.
What is the Buy Back Value?
Customers may return eligible jewellery and receive 70% of the prevailing silver market value on the date of return, subject to Melba's Buy Back Terms and Conditions.
Can I exchange my jewellery for another design?
Yes. Eligible jewellery can be exchanged for another jewellery item available at Melba.
When can I exchange my jewellery?
Exchange requests are accepted only after a minimum holding period of 6 months from the original date of purchase.
What proof of purchase is required for Buy Back or Exchange?
A valid Melba purchase bill is mandatory. Customers may provide either:
- Soft Copy Invoice, or
- Original Manual Bill
Is Buy Back or Exchange available without a bill?
No. A valid Melba purchase invoice is required for all Buy Back and Exchange requests.
Can I return my jewellery for a refund?
Melba currently offers Buy Back and Exchange facilities as per the applicable policy. Refund requests are subject to our terms and conditions.
Can I gift Melba jewellery?
Absolutely. Melba jewellery is thoughtfully curated and makes a perfect gift for birthdays, anniversaries, weddings, festivals, and special occasions.
Are your designs unique?
Yes. Melba specializes in carefully curated 92.5 Silver jewellery collections featuring distinctive and elegant designs. Many of our collections are not commonly available through local jewellery retailers, allowing our customers to own jewellery that stands apart.
Can I cancel or modify my order after placing it?
Orders can only be modified or cancelled before they are dispatched. Once shipped, cancellation requests cannot be accommodated.
Why choose Melba Silver Jewellery?
At Melba, we believe jewellery should be as unique as the person wearing it. We curate exclusive 92.5 Sterling Silver collections with premium rhodium finishing, exceptional craftsmanship, and timeless designs. Many of our collections are carefully selected from specialized manufacturers and are not commonly found in local jewellery stores, ensuring a distinctive jewellery experience for every customer.